Conditions of Use

SHIPPING, TRACKING AND DELIVERY

We deliver products using Couriers Please and Australia Post service domestically in Australia. We ship out via Australia Post for all international orders .Orders are dispatched within 2-3 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.Please note all online orders will be shipped out in a satchel. If you wish to have your order shipped out in an Ugg Box you will need to purchase the box or boxes before Check-out. To purchase an Ugg Box go to: https://australianleather.com.au/product/ugg-boxes/

INTERNATIONAL SHIPPING

Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

TRACKING

All customers will be notified of their tracking ID via email once its been dispatched through our warehouse. You can track your order delivery via couriersplease.com.au. Once dispatched, you can also enquire via Couriers Please by calling 1300 36 1000and quoting your tracking ID.

PRICING

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or call us on +61 2 9749 5333 with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

CUSTOMER SERVICE

Australian Leather Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 5-20 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, or a back order.

REFUNDS

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or dont perform as advertised.

SECURITY

When purchasing from Australian Leather Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. +61297495333?128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email one us on +61 2 9749 5333.

AUSTRALIAN MADE

Please be aware that whilst the majority of Australian Leather products are made in Australia there are some occasions where one of our products is made overseas. If you would like further information on which products are made where please contact us.